Frequently Asked Questions
Find quick answers to common inquiries about our connectivity solutions, shipping, and technical support.
How do I know if a cable is compatible with my device?
Compatibility information is listed under the 'Technical Specifications' section of each product page. We recommend checking your device's port type (e.g., USB-C, HDMI 2.1, or DisplayPort) and power requirements before purchasing.
Do Cable Matters products support the latest 8K and 4K 120Hz standards?
Yes, we offer a wide range of cables and adapters specifically designed to meet HDMI 2.1 and DisplayPort 1.4/2.0 standards, supporting high-resolution video and high refresh rates for gaming and professional workflows.
What is your return policy for defective items?
We offer a 30-day money-back guarantee on all products. If you receive a defective item, please contact our support team to initiate a replacement or refund at no additional cost to you.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the selected shipping method.
Are Cable Matters products covered by a warranty?
Most of our cables and adapters come with a limited lifetime warranty, while electronic docking stations and active converters typically include a 1-year or 2-year warranty.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.